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Clever Connected

Help & support

Plain answers for getting online and managing your connection. If you already have a service with us, use the portal once it is available, or contact us below.

I cannot see my space

Only free spaces appear in the list. If yours is missing, the previous occupant may still be connected. Ask them to cancel, or contact us with your building name and space.

I am connected but have no internet

Forget the network on your device, reconnect with the password from your confirmation email, and wait thirty seconds. If it still fails, email us with your space and building.

Billing and cancellation

Invoices, payment methods and cancellation will live in the customer portal. Until then, email [email protected]. Cooling-off and notice rules are in your contract documents and on the prices & charges page.

Contact

Complaints

See our Complaints code of practice. If we cannot resolve your complaint, you may refer it to our ADR scheme once membership is confirmed at launch.